Refunds and Returns Policy
Effective Date: February 20, 2025
Last Updated: February 20, 2025

Thank you for shopping with Glamour By Rimsha. We value your satisfaction and aim to provide high-quality handbags for girls. If you are not completely satisfied with your purchase, we are here to help with our straightforward refunds and returns policy.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging with all tags attached.
• The return request must be initiated within 14 days of the delivery date.
• The item must not be damaged, altered, or show signs of wear.
• Clearance, sale, and personalized items are non-refundable and non-returnable unless defective.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Email us at [insert email address] with your order number and reason for return.
2. Receive Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions within 2 business days.
3. Ship the Item: Securely package the item and send it to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Approval: Once received, our team will inspect the item and notify you of the approval or rejection of your return.

3. Refund Process

• If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If a refund is delayed beyond 10 business days, please contact your bank or payment provider before reaching out to us.

4. Exchanges

• We offer exchanges only for defective or damaged items.
• If you received a faulty product, please contact us within 7 days of delivery at [insert email address] with photos of the defect.
• Once approved, we will provide a replacement at no additional cost.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Items purchased on clearance or during a sale.
• Personalized or custom-made handbags.
• Handbags that show visible signs of wear, damage, or alteration after delivery.

6. Return Shipping Costs

• Customers are responsible for the shipping costs associated with returning an item unless it is defective or an incorrect order.
• We recommend using a trackable shipping service to ensure the return is successfully received.

7. Contact Information

If you have any questions regarding our refunds and returns policy, please reach out to us:

   Email: rimsha9799@gmail.com

• Website: https://glamourbyrimsha.com/
• Address: Lahore

We appreciate your trust in Glamour By Rimsha and strive to provide the best shopping experience possible. Thank you for shopping with us!